Your Privacy is Our Priority
At Pubdish, we are committed to protecting your personal information and maintaining the highest standards of data security and privacy compliance.
Last Updated: February 3, 2026
Welcome to Pubdish's Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our music distribution services.
By using Pubdish's services, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and will always inform you about how your data is being used.
Important: We take your privacy seriously. All identity verification information is secured through our official CMS partner, Audicient, who collaborates with Pubdish to distribute music for artists and labels. Users must complete eKYC (electronic Know Your Customer) verification through Audicient before uploading or distributing music. Audicient maintains enterprise-level security standards for data protection.
Personal information, identity documents, payment details, and usage data necessary for service delivery.
Industry-leading encryption, secure storage with Audicient, and strict access controls protect your data.
Access, correct, delete, or export your data. You maintain full control over your personal information.
Comprehensive overview of data collected through our services
When you create an account or use our services, we collect the following personal information:
Your legal name as it appears on official documents
Primary contact for account communications
For account security and verification purposes
To verify age requirements for service use
Physical address for legal documentation and correspondence
For tax purposes and legal compliance
Professional identity for music distribution
Biography, social media links, photos
Important Security Notice: All identity verification documents are securely stored and managed by our official CMS partner, Audicient, which collaborates with Pubdish to distribute music for artists and labels. Pubdish does not store these sensitive documents on our own servers. All users must complete eKYC (electronic Know Your Customer) verification through Audicient before they can upload or distribute music.
Audicient employs bank-level encryption, multi-factor authentication, and complies with international data protection standards (GDPR, CCPA, SOC 2 Type II) to ensure the highest level of security for your sensitive information.
To verify your identity and comply with legal requirements (eKYC - electronic Know Your Customer), we collect:
Passport, driver's license, or national ID card
SSN, EIN, VAT number, or equivalent
Utility bill or bank statement (within 3 months)
For labels: business registration, certificates
In the unlikely event of a security breach affecting your identity verification documents, Audicient is fully responsible for all consequences, notifications, and remediation. Pubdish maintains comprehensive insurance and legal agreements with Audicient to protect your interests.
To process royalty payments and subscription fees, we collect:
Account number, routing number, IBAN, SWIFT code
PayPal, Stripe, wire transfer preferences
Subscription payment details and history
Royalty payments, distribution fees, earnings history
Security Note: Payment information is encrypted and processed through PCI-DSS compliant payment processors. We never store complete credit card numbers.
Information related to your music releases and content:
Track Metadata: Song titles, album names, genre, release dates, ISRC codes, UPC codes
Artwork & Media: Album covers, promotional images, artist photos
Rights Documentation: Contracts, licenses, split sheets, ownership agreements
Performance Data: Streams, downloads, playlist placements, listener demographics
Automatically collected when you use our platform:
IP Address and location data
Device Information: Browser type, OS, device model
Login History: Access times, session duration
Usage Patterns: Features used, pages visited
Cookies & Tracking: Session cookies, preferences
Error Logs: Technical issues, crash reports
Transparency in how your data powers our services
Create and manage your Pubdish account
Process and distribute your music to 150+ streaming platforms worldwide
Collect and distribute royalty payments to your account
Provide customer support and respond to your inquiries
Send important account notifications, updates, and service announcements
Verify your identity through eKYC (electronic Know Your Customer) verification with our official CMS partner Audicient to comply with AML (Anti-Money Laundering) regulations and ensure users can upload/distribute music securely
Process tax documentation and report earnings to tax authorities as required by law
Prevent fraud, copyright infringement, and unauthorized account access
Comply with DMCA takedown requests and copyright claims
Respond to legal requests, court orders, and government inquiries
Analyze platform usage to improve features and user experience
Provide detailed analytics on your music performance across platforms
Develop new features based on user behavior and feedback
Troubleshoot technical issues and optimize platform performance
With your explicit consent, we may use your information to:
Send promotional emails about new features, industry tips, and success stories
Provide personalized recommendations for distribution strategies
Invite you to exclusive events, webinars, and educational content
You can opt out at any time by clicking "unsubscribe" in any marketing email or adjusting your account preferences.
We only share your data when necessary and with trusted partners
All identity verification documents (government IDs, passports, proof of address, tax documents) are securely transmitted to and stored by Audicient, our official CMS (Content Management System) partner that collaborates with Pubdish to distribute music for all artists and labels. Users must complete eKYC (electronic Know Your Customer) verification through Audicient before they can upload or distribute music.
Official CMS Partnership: Audicient is our official CMS partner, collaborating with Pubdish to distribute music for artists and labels worldwide
Mandatory eKYC Verification: All users must complete eKYC verification before uploading or distributing music
Specialized Expertise: Audicient specializes in secure identity verification and document management
Advanced Security: Bank-level encryption (AES-256), multi-factor authentication, and biometric verification
Compliance Certified: SOC 2 Type II, ISO 27001, GDPR, and CCPA compliant
Dedicated Infrastructure: Separate, secure data centers exclusively for sensitive documents
Audicient assumes full responsibility for the security, storage, and protection of all identity verification documents. In the event of any data breach, security incident, or unauthorized access to identity documents:
We share your music metadata, artwork, and artist information with Spotify, Apple Music, Amazon Music, YouTube Music, and 150+ other platforms to distribute your content.
Stripe, PayPal, and banking partners process royalty payments. They receive only the information necessary to complete transactions.
Email service providers (SendGrid, Mailchimp) send you account notifications and updates. They only receive your email address and name.
AWS and Google Cloud store your music files, artwork, and non-sensitive account data with enterprise-grade encryption.
Google Analytics and similar tools help us understand platform usage. They receive anonymized, aggregated data only.
We may disclose your information when legally required or to protect our rights:
In response to valid legal requests (subpoenas, court orders, government inquiries)
To protect against fraud, copyright infringement, or illegal activity
To protect the safety and security of our users and the public
In connection with a merger, acquisition, or sale of company assets
We do NOT sell your personal information to third parties
We do NOT rent your data to advertisers or marketers
We do NOT share your music or earnings data with competitors
We do NOT use your music for training AI models
How we protect your information with industry-leading security
Optional 2FA via SMS, email, or authenticator apps to add an extra layer of account security.
Audicient uses facial recognition and fingerprint matching for identity document verification.
Pubdish employees have strictly limited access based on job requirements. Identity documents are only accessible to Audicient.
Automatic logout after inactivity, secure session tokens, and device tracking for suspicious activity.
Firewalls: Advanced firewall rules protect against unauthorized access
DDoS Protection: Cloudflare shields against distributed attacks
Intrusion Detection: 24/7 monitoring for suspicious activity
Vulnerability Scanning: Weekly automated security scans
Penetration Testing: Quarterly third-party security audits
Secure Data Centers: ISO 27001 certified facilities with physical security
Geographic Redundancy: Data replicated across multiple regions
Daily Backups: Encrypted backups with 30-day retention
Automated alerts for failed login attempts, unusual access patterns, and potential security threats during business hours
Comprehensive logging of all data access, modifications, and system events for forensic analysis
Dedicated security team ready to respond to breaches within 1 hour, with clear escalation procedures
Immediate notification to affected users in case of any security incident impacting their data
How long we keep your information and when it's deleted
While your account is active, we retain all your data to provide continuous service. You can update, correct, or delete non-essential information at any time through your account settings.
When you close your Pubdish account, we follow this deletion schedule:
Immediate: Your account is deactivated and music distribution stops within 24 hours
30 Days: Personal information, login credentials, and marketing data deleted
90 Days: Music files, artwork, and content metadata permanently deleted
7 Years: Financial records, tax documents, and transaction history (required by law for accounting purposes)
Identity verification documents stored by Audicient are retained according to their security and compliance policies. Upon account closure, Audicient will delete identity documents within 90 days, unless legal obligations require longer retention (such as ongoing investigations or tax audits).
Some data must be retained longer to comply with legal, tax, and regulatory requirements:
You have full control over your personal information
If you are located in the European Union, you have the following rights under GDPR:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal data ("right to be forgotten")
Limit how we use your data in certain circumstances
Receive your data in a machine-readable format
Object to processing for direct marketing or legitimate interests
If you are a California resident, you have these rights under CCPA:
Know what personal information is collected, used, shared, or sold
Request deletion of personal information (with certain exceptions)
Opt-out of the sale of personal information (Note: We do not sell your data)
Exercise your privacy rights without being discriminated against
Regardless of your location, all Pubdish users have these rights:
Access your account settings anytime to update personal details, contact information, and preferences
Download a complete copy of your account data, music metadata, analytics, and transaction history
Permanently delete your Pubdish account and stop all music distribution at any time
Control email preferences and opt-out of marketing communications while still receiving essential account updates
To exercise any of your privacy rights, you can:
Log into your Pubdish dashboard and access Privacy Settings to manage most of your data preferences
Email [email protected] with your request. We respond within 30 days (GDPR) or 45 days (CCPA)
Verification Required: To protect your privacy, we will verify your identity before processing requests involving access or deletion of personal data.
Age requirements and protection for minors
Pubdish's services are NOT intended for children under the age of 18. We do not knowingly collect personal information from minors.
You must be at least 18 years old to create a Pubdish account and use our distribution services. By creating an account, you certify that you meet this age requirement.
If you are under 18 and wish to distribute music through Pubdish, your parent or legal guardian must create the account and manage all legal agreements on your behalf.
If we discover that we have accidentally collected information from a child under 18, we will delete it immediately. Parents who believe we may have collected information from their child should contact us at [email protected].
How we handle data across borders
Pubdish operates globally and may transfer your data to countries outside your residence, including Vietnam (our headquarters), the United States (cloud infrastructure), and the European Union (Audicient data centers).
By using Pubdish's services, you consent to the transfer of your information to these countries. We ensure that all transfers comply with applicable data protection laws and maintain the same level of protection regardless of location.
Questions, concerns, or requests about your data
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Pubdish Privacy Team
90/12 Ha Huy Tap, Thanh Khe
Da Nang, Vietnam, 550000
Response Time: We aim to respond to all privacy inquiries within 5 business days. For formal data subject requests (GDPR/CCPA), we will respond within the legally required timeframes (30-45 days).
How we notify you of policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Your Continued Use: By continuing to use Pubdish after policy changes take effect, you acknowledge and accept the updated Privacy Policy. If you disagree with changes, you may close your account.